Client Profile

A healthcare IT provider responsible for managing electronic health records (EHR) for over 50,000 patients across multiple hospitals and clinics. Their infrastructure included a hybrid environment with both on-premise and cloud data storage.

The Challenge

The client faced urgent challenges around patient data security and compliance risks:

• Access control gaps allowed staff members outside clinical teams to access sensitive health records.
• Patient records were stored unencrypted, leaving them vulnerable to data theft.
• The organization lacked a disaster recovery (DR) plan, making them unprepared for a cyberattack or ransomware incident.
• They were at risk of failing a HIPAA compliance audit, which could result in heavy fines and loss of credibility.

Solution Delivered

• Implemented end-to-end encryption for all patient health records, both in storage and during transmission.
• Designed and enforced role-based access controls (RBAC), ensuring only authorized medical professionals could access specific patient data.
• Built a disaster recovery and business continuity plan, including automated secure backups with a 15-minute Recovery Point Objective (RPO).
• Deployed cloud security monitoring and intrusion detection systems (IDS) for continuous protection.
• Conducted HIPAA compliance workshops with IT and hospital management staff.

Business Impact : Result

• Achieved 100% HIPAA compliance within 6 months, passing a third-party audit without violations.
• Reduced insider data access violations by 80%, thanks to RBAC policies.
• The new disaster recovery plan ensured minimal downtime, giving the client confidence in resilience against ransomware.
• Partner hospitals reported greater trust and satisfaction, leading to new business contracts for the healthcare IT provider.